VOIP / VOICE / VIDEO & UNIFIED COMMUNICATIONS SERVICES
A full-line of Cisco-based IP telephony services
Adoption rates of corporate hosted VoIP and managed VoIP systems are on the rise, as more enterprises are attempting to reduce the costs and complexities of deploying VoIP for their businesses. Along with the goals of lowering costs and simplifying the implementation process of hosted VoIP systems, organizations are tasked with trying to understand the many facets and capabilities of today’s hosted VoIP systems – and how they add value to the enterprise. As a part of this process, they are evaluating the opportunities these communications systems provide for better productivity and enhanced communication services, all leading towards the goal of revenue growth.
Wintsec offers top-of-the-line collaboration products that integrate with market-leading service provider offerings, tailoring Cisco-based VoIP solutions to each customer’s needs. This type of partnership allows for differentiated collaboration solutions for each user, based on their role in the organization. Each piece of the solution can be turned on or off as needed, scaled to the business’s need, and managed by a centralized interface.
Wintsec’s Cisco Voice Consultants are here to help you across the full Cisco Unified Communications suite: Cisco Unified Communications Manager (Call Manager), Unity, TelePresence, Unified Messaging, Cisco WebEx and Cisco Unified Contact Center Express (UCCX).
Cisco Call Manager
A VoIP System consists of cutting-edge equipment, featuring everything a small or mid-sized business would need in a phone system. Owing to world-class features, a Cisco VoIP System has become the #1 choice among small and mid-sized businesses.
As name indicates, VoIP or Voice Internet Protocol enables both data and voice travel on a single network, reducing the cost and complexity of wiring in your office.
Wintsec can help you implement a new VoIP system either in our hosted environment or at your office. We can administer and/or upgrade your existing phone system. Whatever your needs are, we are here to help.
Video Conferencing Solutions
An estimated 95% of meeting rooms are a technology wasteland. Let Wintsec Technologies change this for your organization. We can cost-effectively facilitate face-to-face collaboration on devices from board room quality immersive systems to mobile devices.
Cisco conferencing products are based on an integrated, end-to-end architecture that uses the intelligent network for comprehensive, better user experiences that are highly secure and reliable. Deploy video that is easy to deploy, integrate, use, and maintain. Users benefit from:
- Intuitive interactions
- Less dependence on IT
- One identity across all devices
Contact us and begin to transform your business processes with video conferencing.
Cisco Jabber Solutions
Collaborate Anywhere on Any Device with Cisco Jabber.
Give your teams the freedom to be productive from anywhere, on any device, with Cisco Jabber. Cisco Jabber lets you access presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing. Now you can find the right people, see if and how they are available, and collaborate using your preferred method.
In this fast-paced, deadline-driven world, helping our clients find creative solutions to their technology needs and achieve their business goals is how Wintsec Technologies has built it’s reputation as an industry leader.
Webex delivers both document-sharing and video-conferencing capabilities – not to mention high security – to protect the integrity of your work at a very reasonable cost. Call us today to hear more about how we can help your business.
Cisco Unified Contact Center Express (UCCX)
UCCX delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact center solution is intended for both formal and informal contact centers in midmarket, enterprise branch, and corporate departments.
Features and Capabilities
Unified CCX offers sophisticated call routing and comprehensive contact management capabilities. It includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance.
Unified CCX provides customer segmentation with state-of-the-art, built-in, interactive voice response capability, and proactive customer service for a superior customer experience with integrated, outbound, call management capabilities. Multichannel capabilities include management of voice, email, web chat, and social media inquiries.
Cisco Unified Contact Center Express offers:
- Sophisticated call routing and comprehensive contact management capabilities
- E-mail, Web Chat and social media integration
- Automatic call distributor features, including conditional routing, call-in-queue, and expected-wait-time messages
- Workforce optimization, including workforce management and advanced quality management
- Next-generation historical and real-time reports and dashboards with flexible presentation options using Cisco Unified Intelligence Center
Cisco Unified Contact Center Express is available in three packages tailored to meet your customer contact requirements.
What Clients Say:
"I'd like to thank the entire Wintsec team for the care and professionalism you have shown us over the years."
President, GT Telecom
"Switching to Wintsec's Hosted Voice Platform was one of the best moves we made. Everyone at our company now has their own dedicated phone line, the quality is so much better than our old, outdated phone system AND it is significantly less expensive. The team that set us up and installed the system were true professionals! Going with Wintsec was a no brainer. If you're not using a cloud based system like Wintsec's, then you're in the dark ages."
Principal, The Merz Group
""Thanks again for working so hard to get our systems hooked up this week. You guys are rock stars!"
Marketing Director, Workspace Property Trust
"Gary Smith and his team are consummate professionals. In order to remain cost effective, we look to Wintsec to supplement our technology needs. To hand off a project to Wintsec is to know that it will get done, done well and done in a timely fashion."
William Chrzanowski Jr
Director, Information Technology, Gramercy Property Trust